FAQs

📦 Order Processing & Shipping

At Peakform, every order is more than a transaction — it’s a promise. From the moment you place your order to the moment it reaches your hands, our team ensures care, precision, and reliability at every step.

🕒 Processing Time

Each order is processed within 3–5 business days after payment confirmation.
Before leaving our facility, every item is inspected, hand-packed, and quality-checked to ensure it meets Peakform high standards.

🚚 Shipping Estimates

United States

  • Carriers: USPS or FedEx

  • Estimated delivery: 15–20 business days after dispatch

International Orders

  • Estimated delivery: 15–30 business days, depending on your country and local customs processing

⚠️ Note: Shipping times may be affected by customs delays, holidays, weather, or global transit conditions.

🔍 Track Your Order

Once your order has shipped, you’ll receive an email confirmation with a tracking number.
You can also view real-time updates anytime on our Track Your Order page.

❌ Order Modifications & Cancellations

To change your shipping address or cancel an order, please reach out within 24 hours of purchase at ahanson@peakformcompany.com.
Use one of the following subject lines for faster assistance:

  • CANCEL MY ORDER

  • ADDRESS CHANGE

⚠️ Once your order is shipped, modifications or cancellations can no longer be processed.

🚪 Delivery Attempts

Most carriers attempt delivery up to two times.
If both attempts fail, the package may be returned to us.
In such cases, additional shipping fees may apply for re-delivery.

💥 Damaged or Faulty Items

Your satisfaction is our priority. If your order arrives damaged or defective, please email ahanson@peakformcompany.com with:

  • Your order number

  • A clear photo of the issue

We’ll promptly arrange a free replacement and make it right.

💙 We’re Here to Help

Need assistance or have a question?
Our friendly support team is always available.
📩 Email us anytime at ahanson@peakformcompany.com — we typically respond within 24 hours.